Refund Policy Introduction At HostingAdd.com, operated by Dustprints, we strive to provide high-quality services to meet your needs. This Refund Policy outlines the terms and conditions under which refunds may be requested and issued for our services, including domain registration, web hosting, VPS services, and any other related services. By using our services, you agree to the terms of this Refund Policy. 1. General Refund Policy 1.1. 30-Day Money-Back Guarantee We offer a 30-day money-back guarantee on most of our hosting and VPS services. If you are not satisfied with our services within the first 30 days of purchase, you may request a full refund. This guarantee does not apply to domain registrations, setup fees, or any services not explicitly covered under the money-back guarantee. 1.2. Non-Refundable Items The following items are non-refundable: Domain Registrations: Once a domain name is registered, it cannot be refunded or transferred. Setup Fees: Any one-time setup fees are non-refundable. Renewal Fees: Payments for service renewals are non-refundable. Third-Party Fees: Fees associated with third-party services or products are non-refundable. 2. Refund Request Procedure 2.1. How to Request a Refund To request a refund, please contact our customer support team within the applicable refund period. You may request a refund by: Email: Send an email to info@hostingadd.com with your request and relevant details. Support Ticket: Submit a support ticket through your account dashboard on our website. 2.2. Required Information When requesting a refund, please provide the following information: Your account details (username, email address, or account number). The reason for your refund request. Any relevant transaction or order numbers. 2.3. Processing Time Once your refund request is received, we will review and process it within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. 3. Pro-Rated Refunds If you cancel a service after the 30-day money-back guarantee period or during an ongoing billing cycle, you may be eligible for a pro-rated refund for the unused portion of the service. Pro-rated refunds are calculated based on the time remaining in the billing cycle. 4. Account Termination and Refunds In the event that your account is terminated for violating our Terms and Conditions or for non-payment, you may not be eligible for a refund. Any outstanding balances or fees due will remain your responsibility. 5. Refunds for Payments Made via Bank Transfer If you made a payment via bank transfer, refunds will be processed as a bank transfer or via another method agreed upon. Please allow additional time for processing bank transfers. 6. Changes to the Refund Policy We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on our website with an updated effective date. Your continued use of our services following any changes constitutes acceptance of the revised policy. 7. Contact Us If you have any questions or need assistance with a refund request, please contact our customer support team: Dustprints Maholiya Shivpar Bypass Chauraha Hardoi, U.P Email: info@hostingadd.com Phone: 7355706602